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KJH Bazar Return and Replacement Policy
For unsuccessful deliveries/doorstep rejections, Sellers on KJH Bazar should accept returns within 30 days from the Shipped date. These returns are going to be sent directly back to the vendor with no quality check by KJH Bazar.
When delivery to the customer is done successfully, the returns policy depends on the category as specified below. the foremost typical return reasons are:
- Items were delivered during a physically damaged condition >> Always follow KJH Bazar packaging guidelines!
- Item has missing parts or accessories >> Always send the entire product!
- Item is different from what was ordered >> Always confirm you send the precise product displayed on KJH Bazar!
- Items are not any longer needed (wrong size, not as illustrated on the image, poor quality) >> Always ensure product description & images are accurate with the proper level of detail!
All items must be returned by customers in original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box.
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Phones & Tablets |
Customer Return Window and Conditions |
Seller Policy |
|
Phones & Tablets |
7 Days, Replacement only (not eligible for return if the item is “No longer needed”) |
If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from the shipped date and provide a replacement. If the product is not defective, but the customer insists that it is not working properly, then the seller will take back the product at a 20% discount |
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Phones & Tablet Accessories |
7 Days, Replacement/refund (not eligible for return if the item is “No longer needed”) |
If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from the shipped date and provide a replacement. |
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Fashion |
Customer Return Window and Conditions |
Seller Policy |
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Clothing, Apparel, Shoes, Eyewear, unbranded Jewelry, unbranded Watches |
7 days return and refund; No questions asked! Custom made items, women’s Intimate apparel and men’s innerwear labeled as non-returnable on their product detail pages can’t be returned. |
The Seller must always take back the product within 30 days from the shipped date (subject to exceptions below). If the customer complains about the quality of a non-returnable product then the seller must accept the return at a discount of 20%. |
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Precious Jewelry |
Non-returnable. |
Addressed on a case by case basis if escalated. |
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Branded Watches |
Branded watches are not eligible for returns. For any issues, please contact the brand warranty center. |
Addressed on a case by case basis if escalated. |
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Health, Beauty & Baby Product |
Customer Return Window and Conditions |
Seller Policy |
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Beauty, Personal Care & Health |
Non-returnable. |
Non-returnable. Only failed deliveries are returned to sellers. |
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Shaving, Hair removal & Electronic Accessories |
7 Days, Replacement only (not eligible for return if the item is “No longer needed”). |
If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from the shipped date and provide a replacement. |
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Appliances |
Customer Return Window and Conditions |
Seller Policy |
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Large Appliances (refrigerators, freezers, washing machines, dryers, heaters, air conditioners, generators, power suppliers, kitchen large equipment, etc.) |
7 Days, Replacement only (not eligible for return if the item is “No longer needed”). |
If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from the shipped date and provide a replacement. If the product is not defective but the customer insists that it is not working properly, then the seller will take back the product at a 20% discount. |
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Small Appliances (Home & Kitchen appliances, etc.) |
7 Days, Replacement only (not eligible for return if the item is “No longer needed”). |
If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from the shipped date and provide a replacement. |
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Computing & Gaming |
Customer Return Window and Conditions |
Seller Policy |
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Laptops, Components, Storage, Processors, Printers, Scanners, Consoles & Video Games |
7 Days, Replacement only (not eligible for return if the item is “No longer needed”). For products with a brand warranty, we may direct you directly to the warranty center for software related issues. |
If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from the shipped date and provide a replacement. If the product is not defective but the customer insists that it is not working properly, then the seller will take back the product at a 20% discount. |
|
Printers & Accessories |
7 Days, Replacement/refund (not eligible for return if the item is “No longer needed”). |
If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from the shipped date and provide a replacement. |
|
Certified Refurbished laptops |
7 Days, Replacement only (not eligible for return if the item is “No longer needed”). |
If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from the shipped date and provide a replacement. |
|
Software |
Non-returnable. For software-related technical issues or installation issues in items belonging to the Software category, please contact the brand directly. |
Non-returnable. Only failed deliveries are returned to sellers. |
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TVs, Audio & Cameras |
Customer Return Window and Conditions |
Seller Policy |
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Televisions, Speakers, Cameras, Lenses, Musical Instruments |
7 Days, Replacement only (not eligible for return if the item is “No longer needed”). For products with a brand warranty, we may direct you directly to the warranty center for software related issues. |
If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from the shipped date and provide a replacement. If the product is not defective but the customer insists that it is not working properly, then the seller will take back the product at a 20% discount. |
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Accessories |
7 Days, Replacement/refund (not eligible for return if the item is “No longer needed”) |
If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from the shipped date and provide a replacement. |
|
Movies, Music |
Non-returnable |
Non-returnable. Only failed deliveries are returned to sellers. |
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Home, Lifestyle & Garden |
Customer Return Window and Conditions |
Seller Policy |
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Home Décor, Bedding, Bath, Home Improvements, Lawn & Garden, Household Supplies & Lighting |
7 days return and refund; No questions asked! Custom made items labeled as non-returnable on their product detail pages can’t be returned. |
The Seller must always take back the product within 30 days from the shipped date (subject to exceptions below). If a customer complains about the quality of custom made products then the seller must accept the return at a discount of 20%. |
|
Furniture, Home Storage Supplies, Kitchen & Dining |
7 Days, Replacement only (not eligible for return if the item is “No longer needed”) |
If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from the shipped date and provide a replacement. |
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Gifts, Sports & Toys |
Customer Return Window and Conditions |
Seller Policy |
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Clothing, Apparel & Shoes |
7 days return and refund; No questions asked! |
The Seller must always take back the product within 30 days from the shipped date |
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Sports, Fitness and Outdoors |
7 Days, Replacement only (not eligible for return if the item is “No longer needed”). |
If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from the shipped date and provide a replacement |
|
Clothing, Apparel & Shoes |
7 days return and refund; No questions asked! |
The Seller must always take back the product within 30 days from the shipped date. |
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Gifts, Baby & Toys |
7 Days, Replacement/refund (not eligible for return if the item is “No longer needed”). |
If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days and provide a replacement. |
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Other |
Customer Return Window and Conditions |
Seller Policy |
|
Groceries |
Non-returnable. |
Non-returnable. Only failed deliveries are returned to sellers. |
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Office, School & Stationery Supplies |
7 Days, Replacement/refund (not eligible for return if the item is “No longer needed”) |
If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from the shipped date and provide a replacement. |
|
Advertising & Service Equipment |
7 Days, Replacement/refund (not eligible for return if the item is “No longer needed”) |
The Seller must always take back the product within 30 days from the shipped date (subject to exceptions below). If a customer complains about the quality of custom made products then the seller must accept the return at a discount of 20%. |
|
Books, Arts, Antiques |
Non-returnable. |
Non-returnable. Only failed deliveries are returned to sellers. |
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Vehicle, Vehicle Parts & Accessories, Helmets & other Protective Gear, Vehicle Electronics, Machine, Machine Parts & Accessories |
7 days return and refund; No questions asked! |
The Seller must always take back the product within 30 days from the shipped date. |
|
Agriculture Products |
7 Days, Replacement/refund except for the products labeled as non-returnable on their product detail pages can’t be returned |
If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from the shipped date and provide a replacement. |
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Pet, pet food supplies, harnesses, aquarium supplies, pet shampoos/ conditioners. |
Non-returnable. |
Non-returnable. Only failed deliveries are returned to sellers. |
|
Occupational Health, Safety & Security Products |
7 days return and refund; No questions asked! |
If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from the shipped date and provide a replacement. |
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Bags & Leather products |
7 Days, Replacement/refund (not eligible for return if the item is “No longer needed”) |
If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from the shipped date and provide a replacement. |
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Metallurgy, Chemicals, Rubber & Plastics |
7 Days, Replacement/refund except for the products labeled as non-returnable on their product detail pages can’t be returned |
If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from the shipped date and provide a replacement. |